What's your passion? Whether you're into traveling, tea tasting or tennis, at InterContinental Hotels Group (IHG) we're interested in YOU! We want people who apply the same amount of interest and passion to their jobs as they do to their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

InterContinental Dubai Marina

is one of Dubai's newest Five Star luxury properties in the heart of the city with 328 rooms, flexible event space and full service Spa. Marina Social, in partnership with celebrity Chef Jason Atherton, and expert sommeliers attract discerning diners to our six restaurant and bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five star presence with Mediterranean charm.

Currently, we've got an exciting career opportunity for you to join our team as

Front Desk Shift Leader

and to grow within the IHG. In this position, you will be responsible for the satisfaction of all guests checking-in and fostering relationships with key repeat guests. As the Front Desk Shift Leader you will represent the Guest Services department in a professional and courteous manner at all times with all guests & colleague interactions. This challenging role is accountable for resolving all issues to the guest's satisfaction and following up to ensure complete service recovery. You will perform the shift checklist to ensure accuracy of all aspect of shifts. You will help manage systems to include Opera, supplies, and inventories. You will actively guide and direct your team to ensure consistency of brand standards and a high level of performance and service delivery.


You will need to be
flexible with working hours and be a team player. You should have a minimum of
2 years’ experience in similar role. You will be an enthusiastic individual who
can communicate easily with both your fellow team members and guests. You will
bring with you strong interpersonal skills and excellent command of written and
spoken English is required.

In return we offer
competitive pay and benefits and a chance to work with a great team of talented
people. Most importantly, we'll give you the Room to be yourself.

So what's your passion?
Please get in touch if this position matches your skills and interests and tell
us how you could bring your individual competencies by clicking
"Apply Online".

We are an equal
opportunity employer.



Guest Relations

Primary Location


IMEA_MiddleEast-United Arab Emirates-DU-Dubai

Nov 15, 2016, 11:59:00 PM

1 weeks ago

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